Kinda Addicted Returns & Refunds Policy
We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All mailed returns should be sent to the following address:
32a Camellia Avenue
E - mail firstname.lastname@example.org
RETURN DELIVERY CHARGES
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charges are only refundable for faulty goods, goods not as described or incorrect orders.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame. If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our team, we will email to let you know. If you do not receive an email from us within 14 days, please contact Customer Service and we will investigate this for you.